14-day no-questions-asked refund
We want you to love recora Pro. If you're not satisfied for any reason, you can request a full refund within 14 days of your purchase — no questions asked. There's no need to justify your decision or jump through hoops.
How to request a refund
Email us at support@getrecora.appfrom the address you used at checkout, and let us know you'd like a refund. We'll take care of the rest. To help us locate your order quickly, please include your order or receipt number if you have it handy.
How refunds are processed
Payments and billing for recora Pro are handled by Polar, our payments provider and merchant of record. Approved refunds are issued back to your original payment method through Polar. Depending on your bank or card issuer, it can take a few business days for the funds to appear on your statement.
Once a refund is processed, the associated Pro license is deactivated and your account returns to the Free plan.
After 14 days
Refund requests made more than 14 days after purchase are handled at our discretion and in accordance with Polar's policies and applicable law. If you were charged in error or believe something went wrong, please reach out — we're happy to help.
Contact
Questions about refunds or billing? Email us at support@getrecora.app.